Refund Policy | Sriracha2Go

Returns and Exchanges

Our return policy is dead simple. If you are not completely satisfied with your purchase for any reason, simply send it back to us within 60 days and we will refund you the total cost of your merchandise.

To begin your return/exchange, please fill out the contact us form located here.

    Frequently Asked Returns & Exchanges Questions

    It has been longer than 60 days, can I still return an item?

    Contact us. If the item is still in sellable condition, we can mostly likely accept the return and offer store credit.

    Do I have to pay the shipping to return my item(s)?

    Yes, if you are returning an item because it doesn't fit or you just don't want it, you do have to cover the cost of shipping it back to us. If you would like to exchange for a new item, we will cover the cost of shipping the new item back to you.

    What if I received the wrong item(s)?

    Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will send you a return label to ship the item back to us immediately. The day we receive it here, we will verify it is the wrong item and send you the correct item right away. (Please note: if the item is sent back and we verify that we did send you the correct item you will be charged for the cost of the return label, as well as, any costs to send the item(s) back to you.)

    What if I receive damaged merchandise?

    Rest assured, we will correct the issue as soon as possible for you. Please contact us here. Select "Regarding: Problem with Order Received". We will contact you to correct the problem immediately. Most of the time this means we will file a damaged package claim with UPS and simply send a replacement package ASAP.